Mar 18 2011
Source: Burnside News
Burnside and Bayers Lake
Increasing reports of bedbug infestations, both in Nova Scotia and across the country, have prompted Simmons Mattress Gallery to announce it’s discontinuing its Comfort Exchange Program.
Under the program, customers were guaranteed the ability to exchange a mattress purchased from Simmons for another if they found it wasn’t exactly what they expected it to be. Jordanna Caine, president of Simmons Mattress Gallery, says if the consumer is sold the right bed in the first place, offering such guarantees shouldn’t be necessary.
“We think our customers deserve peace of mind that a mattress coming out of our warehouse has not been put at risk in any way. We hope that other stores also change their practices,” Caine says.
In addition, Simmons will also no longer remove old mattresses from people’s homes as it doesn’t want any of its factory new mattresses and foundations coming into contact with any possible contaminants. This includes not only bed bugs, but also dust mites, smoke, pet dander, mould spores and other allergens.
“We find more and more people talking about allergies and sensitivities, so bed bugs aren’t the only issue for most people,” Caine says. “Although the bed bug scare and reality of how easily they can spread was the catalyst for making the change, we also firmly believe the customer needs to be educated on sleep and to go through the selection process with a trained sales associate with a full range of comfort levels across a wide range of price points to match people with the right mattress.”
To address this perceived need, Caine says the company is launching a series of Sleep Talks to help educate people on better sleep and the elements that can affect sleep.
“We like to think we don’t just sell a product – but better sleep and peace of mind. While a quality mattress with the right comfort and support is vital to a good night’s sleep, it’s certainly not the only key. The more aware we are of what elements contribute to the quality of our sleep and how we can control them, the better chance we all have of getting better sleep,” Caine says.
The Sleep Talks will alternate between Simmons Mattress Gallery’s two locations, in Bayers Lake and Burnside, starting on March 15 and running through until July 5. Each event features a guest speaker presenting on different aspects of health and proper sleep techniques. The complete schedule is as follows:
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